Return and Refund Policy

RETURN & REFUND POLICY

At Lojify, we want you to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, you may be eligible for a return, replacement, or refund under the conditions described below.

1. ELIGIBILITY FOR RETURNS

A return request may be accepted if:

  • You received a damaged or defective product.
  • You received the wrong product.
  • Your order is incomplete or an item is missing.
  • The product received is materially different from the product described on our website.

Return requests must be submitted within 7 days of delivery.

2. RETURN CONDITIONS

To qualify for a return:

  • The product must be unused and in its original condition.
  • The original packaging, accessories, tags, manuals, and other included items should be retained where applicable.
  • You may be required to provide clear photos or videos showing the issue.
  • Lojify reserves the right to inspect and verify the returned product before approving a refund or replacement.

Products damaged through misuse, negligence, improper handling, or normal wear and tear may not qualify for a return.

3. NON-RETURNABLE PRODUCTS

Certain products may not be eligible for return due to their nature, including:

  • Used or damaged products caused by the customer.
  • Products specifically customized or made according to customer requirements.
  • Products clearly marked as non-returnable on the product page.
  • Digital products or downloadable products after delivery, except where the product is defective, inaccessible, or materially different from what was purchased.

4. HOW TO REQUEST A RETURN

To request a return, contact our customer support team with:

  • Order number
  • Customer name
  • Reason for return
  • Clear photos/videos of the product and issue

Our team will review your request and provide further instructions if the return is approved.

5. REFUNDS

If your refund is approved, the refund will normally be processed after the returned product has been received and inspected.

Approved refunds may be issued through the original payment method or another payment method agreed upon with the customer.

Depending on the payment provider or bank, it may take additional business days for the refunded amount to appear in your account.

6. SHIPPING COSTS

If the return is due to an error on our part, such as receiving a wrong, damaged, defective, or incomplete product, Lojify may cover the reasonable return shipping cost.

If a return is approved for another reason, the customer may be responsible for return shipping costs.

7. ORDER CANCELLATION

Customers may request cancellation before an order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

8. REPLACEMENTS

Where possible, Lojify may offer a replacement instead of a refund for eligible defective, damaged, incorrect, or missing products.

Replacement is subject to product availability.

9. REFUND NOT APPROVED

If a returned product does not meet the requirements of this policy, Lojify may reject the return or refund request.

In such cases, the product may be returned to the customer, subject to applicable delivery charges.

10. CONTACT US

For return and refund questions, please contact us through the contact information provided on Lojify.net.

Lojify reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page.